Frequently Asked Questions

If you can't see your questions, please email us at hello@babyroos.au

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What is Babyroos?

Babyroos is a premium and affordable baby product company dedicated to creating developmentally appropriate toys and accessories that support your baby's growth from birth through the early years. Founded by parents, we blend beautiful design with purposeful function to create products that both babies and parents love.

What is the last day to order for Christmas Delivery?

Please order before these dates based on your state to receive your delivery before Christmas 2025.

To ACT, NSW, VIC, QLD, SA, TAS

Friday 19 December

To WA

Thursday 18 December

To NT

Tuesday 16 December

Please email hello@babyroos.au if you have any questions about your order or delivery.

What makes Babyroos different from other baby brands?

Babyroos stands apart through our unwavering commitment to developmental science, sustainable materials, and thoughtful design. Every product we create is to ensure it provides meaningful developmental benefits beyond just being cute. We also prioritise sustainability in our manufacturing processes and materials selection.

What is Babyroos' company mission?

Our mission is to support parents in their early parenting journey and healthy development of babies during the crucial early years through purposeful play. We believe that the right tools can enhance developmental milestones while creating joyful moments between caregivers and babies. We're committed to creating products that grow with your child and stand the test of time.

How do Babyroos toys support baby development?

Our toys are thoughtfully designed to stimulate key developmental areas:

  • Visual development through high-contrast patterns and colors
  • Fine motor skills through graspable shapes and textures
  • Sensory exploration through varied textures and materials
  • Cognitive development through cause-and-effect play

Are the toys Montessori-inspired?

Yes! Our Montessori Bundle and other toy boxes focus on open-ended play, sensory development, and independent learning.

What age range are Babyroos products suitable for?

Our products are designed for various developmental stages. Most sensory toys are suitable from birth to 12+ months. Each product has specific age recommendations clearly labeled on the packaging and product descriptions.

Where do you ship to?

We currently ship across Australia. If you’re outside Australia, please contact us for shipping options.

How much does shipping cost?

We offer free shipping on orders over $100! Otherwise, we chanrge flat shipping fees of $9.95 on all orders.

How long will my order take to arrive?

Domestic orders typically ship within 5-7 business days, and express orders will be prioritised for dispatch. During busy sale periods, such as Black Friday, dispatch may take a little longer due to increased order volumes.

Arrival times will vary based on your location and the shipping method selected. You’ll receive a tracking number with an estimated delivery date as soon as your order has shipped.

What is your return policy?

We offer a 14-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return unused items in their original packaging for store credit or exchange. Please note that customers are responsible for return shipping costs unless there was a mistake on our part. Please refer to our returns policy for all terms and conditions.

How should I clean Babyroos toys?

Cleaning instructions vary by product material:

  • Silicone items can be washed with mild soap and water, or placed in the dishwasher (top rack only)
  • Fabric items can be machine washed on a gentle cycle with cold water and air dried
  • Wooden items should be wiped clean with a damp cloth and mild soap, then thoroughly dried

How long should Babyroos products last?

With proper care, our products are designed to last for a long time. We focus on durability and quality craftsmanship to create heirloom-quality baby products.

How can I contact customer service?

You can reach us via email at hello@babyroos.au or through our social media channels.